Shipping policy

Shipping Policy

Last updated: October 7, 2026

A Navy veteran-owned shop: we keep you informed from the time you order until your package arrives.

Where We Ship

- We currently ship within the United States only, to the contiguous lower 48 states, and only to street addresses.
- We do not deliver to Alaska, Hawaii, Puerto Rico, US territories, military APO/FPO/DPO addresses, or PO boxes.
- Military addresses (APO/FPO/DPO): We're proud to support service members and veterans. Right now our carriers don't support delivery to APO, FPO, or DPO addresses, so we can't ship there. We hope to add military-address shipping in the future.
- We don't ship internationally right now.

Processing Time

- Orders are processed within 2-4 business days (Monday-Friday, excluding US federal holidays).
- Made-to-order (print-on-demand) hats may need a few extra business days of production.

Delivery Time

- Most orders arrive 7-15 business days after shipping.
- These are estimates, not guarantees. Delivery depends on the carrier, the warehouse your item ships from, the weather, and the time of year.

Shipping Costs

Shipping costs are calculated at checkout and shown before you pay. Free shipping offers, when available, will be shown on the product page or at checkout.

Tracking

When your order ships, we'll email you a tracking number. Tracking can take 24-72 hours to update after you receive the email.

Multiple Packages

We ship from more than one warehouse, so an order may arrive in separate packages on different days. Your tracking email(s) will show which items are in each package. You won't pay extra shipping when we split an order.

Delays and Customs

- Some items ship from overseas warehouses. Customs processing, carrier volume, holidays, and weather can cause delays outside our control.
- For US deliveries, any import duties are handled before your order reaches you. You shouldn't be charged at delivery. If you are, contact us before paying.
- If your order is running well past its estimated delivery window, email us and we'll look into it.

Address Accuracy

- Please double-check your shipping address at checkout.
- If you spot a mistake, email admin@tridentforge.shop as soon as possible. We can usually fix it if the order hasn't shipped yet.
- We're not responsible for orders shipped to an incorrect or incomplete address entered at checkout. If one of these packages is returned to us or the supplier, we may need to charge for reshipping.

Lost or Stolen Packages

- Lost in transit: If tracking stops updating or your package is well past the delivery window, email us. We'll work with the carrier and supplier. If a package is confirmed lost, we'll send a replacement or refund it.
- Marked delivered but missing: Check your porch, mailbox, mail room, and neighbors, and contact the carrier. Then email us within 7 days of the delivery date and we'll help with a carrier claim. Once a carrier confirms delivery, we're not responsible for theft, but we'll always try to help.

Contact

Shipping questions: admin@tridentforge.shop. Please include your order number.

Trident Forge LLC, a Texas limited liability company