Refund policy

Refund & Return Policy

Last updated: October 7, 2026

We run this shop the way we ran a ship: straight talk and taking care of our people. If something isn't right with your order, tell us and we'll work it out.

Our 30-Day Return Window

You can ask for a return within 30 days of the date your order was delivered. To qualify, an item must be:

- Unused and in the same condition you received it
- In its original packaging, with all heads, chargers, cases, and accessories included

How to Start a Return

Our products ship from partner warehouses, so please don't send anything back before we approve it. Packages mailed to us or to a supplier without approval may not be accepted or refunded.

1. Email admin@tridentforge.shop with your order number and the reason for the return.
2. We'll reply with return instructions and the correct return address, usually within 1-2 business days.
3. Ship the item back using a trackable method and send us the tracking number.

Damaged, Defective, or Wrong Items

If your order arrives damaged, doesn't work, or isn't what you ordered:

- Email admin@tridentforge.shop within 7 days of delivery with your order number and clear photos or a short video of the problem (and the shipping label/packaging if it was damaged in transit).
- Once we confirm the issue, we'll send a free replacement or give you a full refund, whichever you prefer, as long as stock allows.
- You won't pay return shipping for these items. In many cases we won't even need the item back. We'll tell you if we do.

If a product develops a defect after the first 7 days but still within the 30-day window, contact us anyway and we'll do our best to help.

Change-of-Mind Returns

If you just changed your mind, that's fine as long as the item meets the return conditions above.

- You pay return shipping for change-of-mind returns.
- Original shipping charges (if any) are not refundable.
- We recommend a trackable shipping service. We can't refund items that never reach us.

Refunds

- Once your return arrives and is inspected, we'll email you to confirm.
- Approved refunds go back to your original payment method within 5-10 business days of us receiving the return.
- Your bank or card issuer may take a few extra days to post the refund to your account.
- Orders placed through TikTok Shop or another marketplace are refunded through that platform, under its process and timelines.

Items That Can't Be Returned

- Used items, including massage guns that show signs of use (for hygiene reasons)
- Items not in their original packaging or missing parts or accessories
- Custom and print-on-demand hats and caps made to order, unless they arrive defective, damaged, or wrong. This includes all of our hats: Trucker Cap, Camouflage trucker hat, Under Armour dad hat, and Trident Forge Embroidered Structured Twill Cap.

Exchanges

We don't do direct swaps, because items ship from different warehouses. The fastest route is:

1. Request a return for the original item (see above), and
2. Place a new order for the item you want.

For a defective, damaged, or wrong item, we'll send the correct replacement at no cost.

Lost or Missing Packages

- Tracking shows no movement or the package is late: Email us. We'll check with the carrier and supplier. If a package is confirmed lost in transit, we'll send a replacement or issue a refund.
- Tracking says "Delivered" but you don't have it: Check around your property, with neighbors, and with your mail room. Then contact the carrier. If it still doesn't turn up, email us within 7 days of the delivery date and we'll help file a claim. Once a carrier marks a package delivered, we can't always guarantee a replacement.
- See our Shipping Policy for full details.

Questions?

Email admin@tridentforge.shop with your order number and we'll get back to you.

Trident Forge LLC, a Texas limited liability company